On-Site Support and Troubleshooting

  • Most issues are very easily resolved remotely
  • Click to call or meet for 1-on-1 collaboration 
  • Information Technology Service Management - Helpdesk for end user requests and trouble ticket requests
  • Self-service knowledge base
  • Aggressive service level agreements tracking and reporting
  • Reactive queue for immediate acknowledgment and assignment
  • Survey and request tracking plus reporting